FAQ

Tap water is not created equal, as there are many environmental factors that impact your drinking water daily (aging infrastructure, climate change, etc.). Water filtration and purification can be used as a protection against contaminants, chemicals and pharmaceuticals found in your tap water and assist with better health. Many studies have been conducted showing that tap water has contributed to skin rashes, erosion of tooth enamel, drying out of skin and hair, and contains many contaminants that are ingested. Drinking filtered water protects you and your family, thwarting the harmful effects of tap water.

Of course! A Pürcan water specialist is happy to come and service any pre-existing water filtration system you own. We are experts at what we do!

The Pürcan Alkaline Pro+ System does not use electricity (unlike other water filtration drinking systems on the market). We use natural minerals in our filters.

Yes

Why do I need a Pürcan System? We are interested in your overall health. These systems and water jugs found at your local big box store are interested in improving the taste of your water, and often only filter out sediment, lead, chlorine, and perhaps a few other contaminants. More filtration is needed to remove arsenic, fluoride, trihalomethanes, pharmaceuticals, pesticides and other toxins and contaminants that are likely in your water. Further, with Pürcan, you can be assured that all our products and filters are of top quality and are not developed and sourced from China. Pürcan’s pH Elevator & Ionizer Filter (included in the Pürcan Alkaline Pro+ System) uses only natural minerals to re-mineralize the water, raising the pH level of the water. Finally, not all water filtration systems are the same. We custom size and fit our systems to your home based on your needs and consumption. We stand behind our products – when you own a Pürcan system, you will always have a Pürcan water specialist available to service your system and provide any needed assistance or information!

Our whole house systems (depending on the system) remove hardness, iron, other metals and chlorine and other contaminants. However, this water travels back through your existing plumbing. Water softeners solve hard water problems, but they are not typically meant for water purification. While it is safe to drink, there is no guarantee this water is completely contaminant free. Our Whole Home Systems are excellent for daily use, such as showering, cleaning, dishwashing and laundry.

Refilling the brine tank depends on the level of hardness of your incoming water as well as your family’s consumption. The average family of 4 with a water hardness level between 7-10 grains/gallon will typically use about one 40lb bag of salt every couple of months. However, Pürcan also has an eco-friendly salt-free whole house system!

Many of our clients are first time parents who have this issue with their newborn baby’s sensitive skin. Many times, the issue is the chlorine in their water, as municipalities treat their water with chlorine to remove bacteria. Unfortunately, this is not great for your body. Babies especially often see the worst effects of chlorine in water. The Pürcan Whole Home Mixed Bed or the Pürcan Whole Home De-Chlorinator will remove chlorine from your water and prevent the harmful effects of chlorine on your baby’s skin.

Filter changes typically depend on consumption and the quality of your water. However, the average dental office requires a change within a year.

Here is a filter that was removed from a Pürcan system at a client’s yearly filter change:

Definitely! The cleaner the water, the healthier the baby formula. We know that you’re boiling your water, but doing so only eliminates potential bacteria and viruses. Our system removes 99% of contaminants in your water, including chlorine and fluoride.

Yes. We offer both an instant hot and chiller option for all of our systems as an add on.

Jug and refrigerator filters use tiny carbon filters that remove only chlorine and some bad taste and odor. We filter, purify and re-mineralize water and make it completely healthy to drink.

With Pürcan, RO is only the first step in our process. RO unfortunately is not able to distinguish between the good and bad stuff, so it strips everything out of your water, leaving you with super pure and acidic water. Based on information from the WHO, de-mineralized (acidic) water is not healthy to drink. Not only does Pürcan use RO, but we use a high efficiency (HE) RO membrane that minimizes waste to a 1:1 ratio, compared to traditional systems which offer a 4:1 ratio. Most importantly, we re-establish a healthy pH in your water by adding back natural ionized minerals.

Many products use electrolysis to ionize water. However, water passing through the machine cannot be purified if electrolysis is to work — meaning contaminants become ionized and are more easily absorbed by the body. Pürcan purifies the water first, then adds essential minerals that are ionized back into it, ensuring your body only absorbs the good stuff. Our ionization process is done naturally without the use of electricity, so we are not changing the water’s molecular structure.

We recommend changing filters once per year. Our smart faucet will indicate when it’s the right time to change and we will remind you via email.

The drinking system treats the water you drink and cook with, while the whole home system treats the water you use for laundry, bathing and cleaning. The whole-home system will protect you from absorbing chemicals while showering and will protect your home’s plumbing from scaling. The drinking water system is specifically designed to remove all contaminants and re-mineralize your water.

On average, a Pürcan system will save 20 kilograms of plastic waste per year per family.

Installation is free and typically takes 1 hour for a drinking water system under the sink and 1.5 hours for a whole home water system.

Pürcan water tastes better because we remove chlorine and add back essential minerals which make the water purer, lighter, and tastier.

These bubbles are negative hydroxyl ion oxygen bubbles created by the process of ionization, showing the negative oxidation reduction potential (antioxidant power) of your water. The oxygen bubbles quickly dissipate, so drinking the water while the bubbles are still present is extra beneficial.

If you are on municipal water there is no need to test, as this is all public information. We know city water contains chlorine, chloramines, pharmaceuticals, fluoride and other contaminants. On well water, we do recommend getting your water tested as it is not being treated or monitored.

Yes! We offer a relocation service to re-install the system into your new home, as long as it is within our service area.

Yes! Renters can install our systems too. Renters typically install a soap dispenser in place of our faucet once they move, and take the system with them.

When our clients move homes, we offer a special relocation rate to have our installers remove the system from your old home and re-install it at your new one.

Yes. Dry skin is often caused by chemicals like chlorine which are present in all municipal water sources. Pürcan’s whole home water filtration system gives you chemical-free water at every tap in your home.

Our whole home system contains activated carbon that removes certain contaminants, so technically you have Brita-quality water at every tap. We do still recommend a Pürcan drinking water system, as it not only filters but purifies and mineralizes your water.

Our skin is our largest organ, and when we shower or bathe we absorb any chemicals present in our water. A 30-minute shower is equivalent to drinking 2 litres of chlorinated water. Pürcan’s systems ensure a chemical-free bath and shower, protecting you from harsh chemicals in tap water.

Our systems are professional grade and will never affect your water pressure. The riser is 1 inch in size — larger than most home pipes — and our valves are high-flow, allowing a faster flow of water with no restrictions.

Our whole home systems typically take 2 hours to install.

Our systems come in different sizes depending on the size of your home and family. A system for a family of 4 is approximately 10 inches by 54 inches, with the potential addition of a brine tank if a softener is included.

A water softener removes calcium from your water, preventing spotting and calcification on shower glass, bathroom fixtures, faucets and glassware. It also reduces the amount of soap and detergent you use by up to 75%, makes your clothes last longer with brighter colours, and is great for your hair and skin.

For a complete solution, we recommend having both systems installed. One protects your body from absorbing chemicals and protects your home’s infrastructure, while the other provides the cleanest possible water for drinking, cooking, coffee, tea and ice.

Systems are typically installed in a home’s mechanical room, after the water main and before the water is distributed to the rest of your home. You will need access to a power outlet, the water main, and a floor drain.

Water softeners require adding a bag of salt or potassium once a month and a rebedding once every 10 to 12 years. Whole home de-chlorinators require a rebedding once every 4 to 5 years depending on your water quality. Our water filtration system itself requires zero routine maintenance.

No. We do not need to send anyone to your home prior to installation. We will ask you to send a photo or video of your potential installation area. Water quality is public information, so there is no need to come and test your municipal water.

Yes. We offer a premium salt-free solution. All salt-free solutions include a whole home filtration system for chemical removal. Contact us for more information.

Yes, we carry systems for well water. We recommend getting your well water tested to help diagnose your specific water issues. Our team can then recommend the ideal product — including UV lights, iron and sulfur filters, and softeners.